The
researchers — who may not have been thinking about the optics of a
“Facebook emotionally manipulates users” study — jauntily note that the
study undermines people who claim that looking at our friends’ good
lives on Facebook makes us feel depressed. “The fact that people were
more emotionally positive in response to positive emotion updates from
their friends stands in contrast to theories that suggest viewing
positive posts by friends on Facebook may somehow affect us negatively,”
they write.
So is it okay for Facebook to play mind games with us for science? It’s a cool finding but manipulating unknowing users’ emotional states to get there puts Facebook’s big toe on that creepy line. Facebook’s data use policy — that I’m sure you’ve all read — says Facebookers’ information will be used “for internal operations, including troubleshooting, data analysis, testing, research and service improvement,” making all users potential experiment subjects. And users know that Facebook’s mysterious algorithms control what they see in their News Feed. But it may come as a surprise to users to see those two things combined like this. When universities conduct studies on people, they have to run them by an ethics board first to get approval — ethics boards that were created because scientists were getting too creepy in their experiments, getting subjects to think they were shocking someone to death in order to study obedience and letting men live with syphilis for study purposes. A 2012 profile of the Facebook data team noted, “Unlike academic social scientists, Facebook’s employees have a short path from an idea to an experiment on hundreds of millions of people.” (Update 6/30/14): Cornell University released a statement Monday morning saying its ethics board — which is supposed to approve any research on human subjects — passed on reviewing the study because the part involving actual humans was done by Facebook not by the Cornell researcher involved in the study. Though the academic researchers did help design the study — as noted when it was published — so this seems a bit disingenuous.
In its initial response to the controversy around the study — a statement sent to me late Saturday night — Facebook doesn’t seem to really get what people are upset about, focusing on privacy and data use rather than the ethics of emotional manipulation and whether Facebook’s TOS lives up to the definition of “informed consent” usually required for academic studies like this. “This research was conducted for a single week in 2012 and none of the data used was associated with a specific person’s Facebook account,” says a Facebook spokesperson. “We do research to improve our services and to make the content people see on Facebook as relevant and engaging as possible. A big part of this is understanding how people respond to different types of content, whether it’s positive or negative in tone, news from friends, or information from pages they follow. We carefully consider what research we do and have a strong internal review process. There is no unnecessary collection of people’s data in connection with these research initiatives and all data is stored securely.”
Ideally, Facebook would have a consent process for willing study participants: a box to check somewhere saying you’re okay with being subjected to the occasional random psychological experiment that Facebook’s data team cooks up in the name of science. As opposed to the commonplace psychological manipulation cooked up by advertisers trying to sell you stuff.
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